*Background:*
My production website (encremagique.org) has been completely DOWN for over 7 days. I accidentally deleted a project on Bolt.new (Netlify) on Jan 30, 2026, and immediately paid $17.88 for a Pro plan to restore it (Order #2060-7613).
*The Problem:*
– Site has been down for 150+ hours
– Submitted 6 support tickets over 7 days
– ZERO human responses – only automated “Sam” bot replies
– No phone support available
– No escalation path visible
*What I’ve Done:*
– Paid Pro subscription immediately after the incident
– Filed ICANN complaint (Case #01547725)
– Posted on Twitter tagging @boltdotnew and @StackBlitz
– Messaged Reddit moderators of r/boltnew
– Attempted to post on multiple Reddit communities
*Impact:*
My users cannot access the platform. My business is suffering. 150+ hours of downtime on a PAID account.
*My Questions:*
1. Has anyone dealt with this level of support unresponsiveness from Netlify/Bolt.new?
2. What legal/technical options do I have beyond ICANN complaints?
3. Are there any other escalation paths I’m missing?
4. Should I consider immediate migration to another provider?
*Lessons Learned (so far):*
– Always maintain backups on multiple platforms
– Research support quality before committing to a hosting provider
– Don’t rely on a single provider for critical infrastructure
Any advice would be greatly appreciated. I’m documenting everything for potential legal action if needed.
Order: #2060-7613 | Domain: encremagique.org | ICANN Case: #01547725